State Farm® Insurance Agent Shannon Perren

"I’m not one to brag, but George Rodriguez is by far one of the best insurance agents in my history of working with insurance companies. He reached out to me last year to come with the Shannon Perren team and him but, I had already signed up with another company,. He told me he’d call me back before my renewal which he did just that! George I will never leave you guys!! Your customer service is so more than just 5 Stars you are the reason I’m with State Farm"

"Hello this review is for the agent George at State Farm and Shannon Perrens office. George is an exceptional agent! He is personable and professional with a great attitude. He made the process quick and painless. He was very knowledgeable about the products offered and helped me get the best rate."

"After more than 8 years as a multi-policy State Farm customer (including business coverage), my experience with the Shannon Perren office has deteriorated to an unacceptable level, raising serious concerns regarding inaccurate reporting, billing practices, and customer service standards. My LexisNexis report contains accidents and violations that do not belong to me. I was incorrectly advised this is due to being on a shared policy, despite not being the primary policyholder. This explanation is inconsistent and misleading, particularly given that only selective information from other drivers appears on my record. Additionally, a not-at-fault accident has been duplicated multiple times. State Farm is the only insurer I have used, making the source of this reporting issue clear. No corrective action has been taken despite multiple attempts to resolve it. Billing practices have been equally concerning. Premiums have fluctuated without clear justification, repeatedly attributed to a “new system,” with no transparency provided. We were advised to continue making payments while discrepancies “even out,” which is not a reasonable or acceptable standard. Upon cancellation, we were informed that only $32 had been paid toward a policy, which is factually incorrect—we paid $208 for one vehicle. To date, no one has been able to provide an accurate breakdown of charges, allocations, or refunds. The conduct of staff further compounds these issues. Jamie’s communication was unprofessional and dismissive. David explicitly stated that if we were dissatisfied, we should “go elsewhere,” demonstrating a lack of regard for long-term clients. Melissa, who identified herself as the manager, failed to provide any meaningful resolution and relied solely on reading account notes, without the ability to explain billing or refund discrepancies. The lack of accountability, inaccurate reporting, and inability to provide clear financial explanations are deeply concerning. Based on this experience, I strongly advise others to exercise caution when considering doing business with this office. DO NOT RECOMMEND."

"Me and my family's entire account has been with State Farm for well over 6 years if not more. Our interactions with David have felt more transactional than a genuine relationship that one would like to have. These last few months our insurance has skyrocketed by a minimum of $50 per vehicle and rather than taking ownership and doing what any business owner would do, rectify the problem, he keeps blaming technology and a new system in place. David has not been able to explain how these charges incurred and expects us to just pay for them and "everything will balance out" come our next renewal. David did suggest we go to another provider, so we will do exactly that. Swapping to AllState and slashing our bill by exactly 42%. So a big thank you, David, for pushing us to a better solution for all parties involved. We truly appreciate you. MARCH 25 EDIT: The level of professionalism from Jamie and Melissa is subpar to say the least. While we understand we’re not longer clients’ of Shannon Perren’s agency, this agency still has money unaccounted when it comes to issuing refunds. I’m not saying there’s fraud going on, but if you cannot account for the money that is going in and out of the agency then something is falling through the cracks that needs to be addressed asap. I hope Shannon Perren genuinely takes a full review of the staff here if this is the level of professionalism currently employed."

"Austin from the Shannon Perren State Farm agency is VERY HELPFUL, professional, and a tries to do his best to help! God bless this friendly agent!"

"Se los recomiendo al cien por experiencia propia cuando otros aseguradores tratan de venderte el servicio más caro aquí me ayudaron muchísimo y estoy de momento muy agradecido"

"It is time for my first renewal with State Farm and Jack is my agent. He called last month and had to leave a message for me to call him back. Yes, I was nervous returning his call, because I thought my premium jumped back up to 700.00 (the amt. I saved switching to State Farm) but NO! He wanted to let me know he had reviewed my coverage and that everything still looks good and that my coverage went down 7.00. My point to this review is he called me!! I’ve never experienced this with ANY business. FIRST CLASS customer service, seriously!"

"Jamie did a amazing job on helping me get a better an lower car insurance rate. She even talked to me about renters insurance and home owners insurance. She explained ways I could get discounts and even reminded me of what all I needed to do. She is such a sweet amazing lady. Thank you Jamie for listening to my needs and don’t try an sale me on things I didn’t want an explained the difference between the renters insurance and home owners insurance because I was alil confused she didn’t get upset or overwhelmed when I had to keep getting off the phone for work or I had to put her on hold I appreciated that so I felt that she needed to be recognized for doing such a great job"

"Hey I just wanted to leave a review on the fantastic work that Austin did with my car policy. My old car insurance policy went up and I was looking for a new one and Austin helped me find the best one for me. I will be telling all my fir ends and family about the work that Austin helped me with."

"I want to give a big shoutout to Jorge — he’s the best insurance agent! 🚗✨ Fast service, explains everything clearly with no hassle, and always works to find the best deal possible. If you need car insurance and want someone who truly cares, I highly recommend George! 🙌 Thank you for all your support and professionalism!"

"can’t say enough good things about George ! They made the process of getting car insurance simple and easy to understand. Any questions I had were answered quickly, and I truly felt like they cared about finding the best coverage for me. Excellent customer service and great rates. Highly recommend"

"Kayla was a pleasure to converse with and very informative, made the process of changing insurance co’s easy, not to mention saved me a substantial amount of money on my premiums!"

"David H is the BEST in the business and definitely a gift to have someone as talented as, knowledgeable and honest as he is to help guide you through the obstacles in the insurance business! So appreciative of the time and effort he has spent helping with our needs adjusting his schedule to accommodate us and going above and beyond treating us like family!! Thanks David for everything!! Lyndsey B"

"FANTASTIC!"

"I had a great experience working with Austin and he helped me a lot! I just got a new car and I know little to nothing about insurance. He help me every step of the way! I will most definitely be telling my friends about this place! We need good guidance and Austin provides that!"

"George has been fantastic and we talked yearly and the first two times he quote me he said it makes more sense to stay with who you had and on the third time he was providing the best option. He made the process easy and put me first instead of trying to make a sale. If you need an insurance quote call George."

"When I received quotes from State Farm, I was greatly surprised. Jack worked on my quotes and found ways to save me money plus have much better coverage. I’m 100% glad that I changed to State Farm."

"David has been so great to work with. He is super responsive even on the weekend, answered all of our questions, and help me to save more money and cover extra benifit We now have better coverage and the peace of mind to know we can reach out directly to david if we ever need to and that we will always receive a prompt response."

"Jack provided excellent customer service and was very thorough in explaining my insurance options. I appreciate his honesty and attention to detail. Highly recommend.He saved me a ton of money ! Go see Jack at State Farm !!!"

"Lane Cox showed exceptional service! Great dedication to his craft was patient informative and most of all attentive to all my needs. A well of information and a spring of customer service Lane Cox is the reason I will be referring State Farm to the family no pun intended by like a great neighbor he was there to not only save me half of what I was paying for but assisted me with the best deal I’ve ever had can’t thank him enough. Ask for Lane if you want your pockets to make those gains! Thank you State Farm!"

"My experience with Brandon was a pleasant one. I was pleased by his knowledge and patience throughout our transactions. He encouraged further communication whenever I needed it. I will certainly recommend him to my friends whenever the need arises."

"Today, I spoke with Lane, he was incredibly helpful and knowledgeable about the policies I was inquiring about. I highly recommend this office."

"Had a great experience with Austin. As someone who’s just starting adulthood and doesn’t know much about how exactly insurance works he was able to explain everything to me in a very thorough and understanding way, he was very professional and helpful. Definitely recommend this office to family and friends!"

"When my vehicle was totaled by another driver, the process with State Farm was generally smooth and handled efficiently. I did feel the reimbursement was a bit on the low side, but it wasn’t unreasonable. My lower rating comes from more recent interactions with this office. Another State Farm customer backed into my vehicle and caused minor front-end damage. I called the office to ask what steps to take and didn’t receive a call back for about eight hours. When someone finally returned my call, it was clear they hadn’t listened to my voicemail or reviewed my message. I filed a claim against the other driver’s policy, but it was denied for “lack of evidence” and because they “need to believe their client.” Unfortunately, I never received any follow-up or guidance from this office afterward, which was disappointing. My premiums didn't entitle me to any follow up explanation. More recently, I scheduled an insurance review with Shannon nearly a month in advance. The appointment started over an hour late, and I was contacted by someone else from the office who was unfamiliar with my claim but was again eager to see how State Farm could help provide me more coverage. I was told the delay was due to helping another customer with their claim, which I completely understand, but it would have been nice to at least have an update so as to not waste my time. This office is very responsive and helpful when setting up policies, but once you’re an existing customer, the follow-up and communication seem to fall short. If they offer the best price and coverage, they’re worth considering. If not, you may want to look elsewhere if strong customer service is a priority for you. Edit 12-15-2025 After posting this review, I was contacted by Alison from the office. I received an apology along with an explanation that the office is growing very quickly and is extremely busy while trying to catch up on processes. I was told my previously denied claim would be reviewed after I provided additional documentation from the officer who was on site at the time of the incident. I sent that information on 11/18/2025. Since then, I have not received any follow-up, update, or communication. Unfortunately, this experience reinforces the concerns noted in my original review — while the office is responsive when initiating policies or coverage discussions, follow-through and communication on existing customer issues appear to be lacking. At this point, it feels like current clients take a back seat to onboarding new ones."

"Jack is very knowledgeable about insurance and was able to explain the coverages and how insurance works to me in a way that made sense! Highly recommend working with the Shannon Perren office."