State Farm® Insurance Agent Shannon Perren

"Usually dread contacting insurance, but Shannon’s office is the best! I talked to Lane Cox and he was the nicest, and most understanding person to talk to. He made sure to talk and explain everything about my quote and ways you all could save me more money with my auto insurance!! Will definitely be a long time customer."

"I had an amazing experience working with Hailey at State Farm! She made the entire process so easy and stress-free. She was incredibly knowledgeable, patient, and took the time to explain all of my coverage options without ever making me feel pressured."

"Hailey was very nice and super helpful! I was very stressed going into it and she got rid of all my worries. Highly recommend."

"Working with Jack has been awesome. He's always quick to respond, easy to talk to, and makes dealing with insurance way less stressful than I expected. Anytime I’ve had a question or needed help, he's been there with honest advice and made sure everything was taken care of. I definitely recommend him if you’re looking for great service and someone who genuinely cares."

"David Marquez has helped me immensely over the years. I would go as far as to follow wherever he goes! Excellent customer service and knowledge on helping me with my needs!"

"Our agent george has been absolutely phenomenal!!! Not only did he check in along the way, (signatures and app logins ) he walked me through every step in the process by text, call and email! He answered every question I had with patience and if a smile had a voice its him. He even got us life insurance and rental insurance at a lower price, with WAY better coverage than the apt complex we live in (mandates) he answers promptly anytime even at 8 in the morning. Asked him to quote my son a new policy and saved him $ as well!! If I could give 10 stars I would !! Thanks George ...your awesome!"

"Mariely Is the BEST ! She gave me an unbelievable price and super nice ! Definitely recommend!!"

"Let's be honest, no one just wakes up thinking, "Wow, I hope I get to talk about insurance today." And yet...here we are! Somehow, Shannon Perren State Farm has cracked the code and made the whole process way less painful than expected. The team is knowledgeable, efficient, and shockingly good at explaining things without making you feel like you need a law degree and three cups of coffee. Jamie, is one of those people that helped! Look, I don't know what kind of secret training she's had, but she handles everything like a customer service ninja she's fast, precise, and somehow still friendly. Question? Answered.. Problems? Gone! Confusion? Eliminated like it never existed. If insurance had boss levels, she'd be the final one.....and you'd lose."

"Account Manager David Haas has single handily thrown my escrow account into disarray. I found an error that he made on my policy. No accountability and says you will get a refund. Told him the week i was closing that my date got pushed. My policy renewal date is incorrect. I sent in documents for corrections but was completely ignored. His favorite communication style is text messages which is poor. Invoiced my mortgage company for an incorrect amount. Updated my policy now I have another balance. I put in to change offices and depending on how that goes I will cancel this policy all together. As a first time homebuyer this on-boarding has been the worst of the whole process. "It happens all the time", "you will get a refund", "we have an old system", "underwriters didn't tell me" Hog wash, then has the nerve to ask me to bundle car insurance before he fixes anything. I will be sure to spread the news of this incompetence. Not even a courtesy phonecall. Truly regret going with state farm. Stay away!"

"Very patient with my frequently changing situation and easy to work with."

"George was THE BEST!! Thank you George!"

"Hailey was so amazing and helped me get the cheapest car insurance possible! Definitely recommend!"

"George was great! His knowledge and patience was superb. Would definitely recommend him and the State Farm Family. Thank you George!"

"Te dan buen servicio para vender la póliza, pero para renovación suponen que debes continuar, al decirles que no vas a continuar porque encontraste otra opción más económica, cambia su actitud y ya no te atienden igual."

"Hailey was great to work with, she was very kind and helped me save money on my policy. She was quick and attentive, working with this office has been a very pleasant experience."

"My experience with State Farm has been really great. George Rodriguez has been an amazing agent to work with. He helped me find the best coverage plan for a great price. He continues to be responsive and takes the time to explain everything clearly. I highly recommend reaching out to George if you’re looking for a reliable insurance service!!"

"The worst insurance agent and, at this point, StateFarm as an insurance company, I had to work with. Take your business elsewhere - you are "just a number" to these guys, or better yet "just a CC number to charge"!"

"Cannot get in touch with agent unless you’re buying something. Little to no service once account is set up. I’ve been with State Farm for 10 years and just switched because of the lack of service."

"Jamie Stone helped us from the beginning. She saved both of us over $234 for six months. We are excited about doing business with State Farm!"

"Mr. Lane Cox is amazing. He was super helpful and explained everything about my quote with competitive prices. Shannon's office is the best no doubt!!"

"I had some questions about new quote on my car, and Jamie helped me answer them all! She’s very well versed and knowledgeable about the company. I left felling confident about my new policy!"

"I’m not one to brag, but George Rodriguez is by far one of the best insurance agents in my history of working with insurance companies. He reached out to me last year to come with the Shannon Perren team and him but, I had already signed up with another company,. He told me he’d call me back before my renewal which he did just that! George I will never leave you guys!! Your customer service is so more than just 5 Stars you are the reason I’m with State Farm"

"Hello this review is for the agent George at State Farm and Shannon Perrens office. George is an exceptional agent! He is personable and professional with a great attitude. He made the process quick and painless. He was very knowledgeable about the products offered and helped me get the best rate."

"After more than 8 years as a multi-policy State Farm customer (including business coverage), my experience with the Shannon Perren office has deteriorated to an unacceptable level, raising serious concerns regarding inaccurate reporting, billing practices, and customer service standards.

My LexisNexis report contains accidents and violations that do not belong to me. I was incorrectly advised this is due to being on a shared policy, despite not being the primary policyholder. This explanation is inconsistent and misleading, particularly given that only selective information from other drivers appears on my record. Additionally, a not-at-fault accident has been duplicated multiple times. State Farm is the only insurer I have used, making the source of this reporting issue clear. No corrective action has been taken despite multiple attempts to resolve it.

Billing practices have been equally concerning. Premiums have fluctuated without clear justification, repeatedly attributed to a “new system,” with no transparency provided. We were advised to continue making payments while discrepancies “even out,” which is not a reasonable or acceptable standard. Upon cancellation, we were informed that only $32 had been paid toward a policy, which is factually incorrect—we paid $208 for one vehicle. To date, no one has been able to provide an accurate breakdown of charges, allocations, or refunds.

The conduct of staff further compounds these issues. Jamie’s communication was unprofessional and dismissive. David explicitly stated that if we were dissatisfied, we should “go elsewhere,” demonstrating a lack of regard for long-term clients. Melissa, who identified herself as the manager, failed to provide any meaningful resolution and relied solely on reading account notes, without the ability to explain billing or refund discrepancies.

The lack of accountability, inaccurate reporting, and inability to provide clear financial explanations are deeply concerning.

Based on this experience, I strongly advise others to exercise caution when considering doing business with this office. DO NOT RECOMMEND."

"Me and my family's entire account has been with State Farm for well over 6 years if not more. Our interactions with David have felt more transactional than a genuine relationship that one would like to have. These last few months our insurance has skyrocketed by a minimum of $50 per vehicle and rather than taking ownership and doing what any business owner would do, rectify the problem, he keeps blaming technology and a new system in place. David has not been able to explain how these charges incurred and expects us to just pay for them and "everything will balance out" come our next renewal. David did suggest we go to another provider, so we will do exactly that.
Swapping to AllState and slashing our bill by exactly 42%. So a big thank you, David, for pushing us to a better solution for all parties involved. We truly appreciate you.

MARCH 25 EDIT: The level of professionalism from Jamie and Melissa is subpar to say the least. While we understand we’re not longer clients’ of Shannon Perren’s agency, this agency still has money unaccounted when it comes to issuing refunds. I’m not saying there’s fraud going on, but if you cannot account for the money that is going in and out of the agency then something is falling through the cracks that needs to be addressed asap. I hope Shannon Perren genuinely takes a full review of the staff here if this is the level of professionalism currently employed."